Consumer information for Texas

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PLEASE READ THIS INFORMATION CONSUMERS IN THE STATE OF TEXAS CAREFULLY AND IN ITS ENTIRETY.

House Bill 4224 amends Subchapter C, Chapter 181 of the Health and Safety Code by adding Section 181.105, went into effect on September 1, 2025, to the Texas Health and Safety Code:

(Section 181.105)

House Bill 4224 amends Subchapter C, Chapter 181 of the Health and Safety Code by adding Section 181.105, which requires covered health care entities to prominently post detailed consumer information both on their Internet websites and at their facilities about how a consumer can:

1. Request the consumer’s healthcare records from the entity.
2. Contact the disciplinary or licensing authority for the covered entity; and
3. File a consumer complaint as described under Section 181.103. Texas Legislature Online
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All records requests must be made in writing and sent info@daawcenter.com or via mail (USPS) sent to DAAWCENTER P.O. Box 1611, Mont Belvieu, Texas 77580 

The Texas Behavioral Health Executive Council can be contacted through various modalities:

Website: www.bhec.texas.gov ​

In-person: I1801 Congress Ave., Ste. 7.300

Austin, Texas 78701

Phone: (512) 305-7700

Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

Or, through the Office of the Attorney General, file a consumer complaint